Job Description:

This is a full-time on-site role for a Software Support Engineer at Cityray Technology in Hong Kong. As a Software Engineer, you will be earning precious experience by working with well-known corporate clients from retail, hotel, food and beverage, construction, professional and listed companies from various industries. You will also gain job fulfilment by overcoming technical challenges and team collaboration. Software Support Engineer is mainly responsible for technical work in supporting clients’ HR in using Cityray system (iHRPLUS, SaaSHRPLUS, CAP, etc) such as responding technical enquiry from the clients and solve problem. Besides, making corresponding documents for knowledge management and maintaining support tickets and work log are required.

Requirements:

• Different races and disabilities are welcome.
• Fluent Cantonese speaking and located in Hong Kong are the must.
• Bachelor’s degree in Computer Science, Computer Engineering, Electronic Engineering, or related field. Lower educational background will also be considered.
• 2 years of experience or above is an advantage, less working experience will be considered.
• Solid experience in MS SQL and good knowledge of the HK Employment Ordinance and payroll are great advantage.
• Experience in troubleshooting computer systems issues and problem-solving abilities.
• Good communication and interpersonal skills.
• Strong systems engineering skills and technical support skills.
• Willing to learn proactively and work independently.
• Willing to accept opinion and follow supervisor’s instruction.
• Willing to be responsible to maintain a smooth office operations.

Responsibilities:

The candidate will work as a team, with the guidance of the project manager and senior manager, the candidate will be responsible for the following:

• Communicating the HR processes, HR ordinance and relevant HR requirements of multinational / listed corporate clients.
• Performing digital transformation support for the corporate client with our HR Tech solution.
• Participating Cityray systems support including system configuration,, SQL database server setup, data conversion, software quality management, knowledge transfer to corporate users, professional technical document preparation, and technical support service in UAT and post-production.

Offer:

• 5-day workweek
• Flexi-work arrangement
• MPF scheme
• Medical Benefits
• Recreational facilities
• Statutory holidays, full pay sick leave, birthday leave, marriage leave, maternity/paternity leave, family care leave will be entitled
• Annual activities
• Volunteer service
• Salary : Negotiable

For those interested candidates, please submit the full resume to recruitment@cityray.com , Attn Ms Mabel Pan, HR Manager

All information provided will be used for Cityray recruitment purposes only.

Reference no.: 20241218001